Runtime Data Control for Customer Service Agents
Secure AI CX agents built on Zendesk, ServiceNow, Fin or your platform of choice. Handle customer issues, payments, and sensitive data across chat, voice or omni-channels.
Trusted by innovative enterprises
Every Customer Interaction Risks Sensitive Data Exposure
Customer service channels get sensitive information constantly. Your agents need this context to help customers. But every channel risks becoming a compliance liability.
Customer data scattered across systems.
De-identifying sensitive data requires manual intervention.
Traditional redaction destroys the customer context.
Data minimization is hard in practice
Runtime Data Control for Customer Service Agents
The data control layer makes context-aware decisions to detect, sanitize, and govern sensitive data.
Secure Customer Interactions Across All Channels
Skyflow intercepts sensitive data flowing between customer channels and AI systems at runtime.
All interactions stay isolated per customer, per client, and fully auditable.
Enable Customer Service Agents at Scale.
Real-Time Discovery & Sanitization
Automatically detect, classify, and sanitize PII, PHI, and PCI in real time.
Policy-Based Data Rehydration
Different agents see different data. Policy controls what flows based on context.
Cardholder Data Isolation
Payment data routes through PCI-certified infrastructure. Agent never touches it.
Memory Store Sanitization
Sanitize sensitive data before it reaches agent memory. Prevent PII persistence.
Input And Output Sanitization
Keep PII out of prompts & responses. Protect context without breaking reasoning.
Secure Any Agent
Works with any Sierra, Ada, Fin, Cresta, or any other AI customer service agents.
Observability Without Exposure
De-identify traces at capture. Engineers debug agent behavior, not customer data.
Field-Level Masking & Access Logging
Mask sensitive values in logs at write time. Every trace access is logged (who, what, when, why).
Tokenize Before Model Processing
Sensitive data never reaches models. If models' ZDR fails, only tokens leak, not sensitive data.
Global Compliance for Customer Service Data
Customer service data triggers strict privacy rules that need to meet compliances like HIPAA, PCI-DSS, GDPR. Skyflow handles all of it. Implement once. Stay compliant globally.
