Aalap is a seasoned Customer Experience Leader with over a decade of experience driving enterprise-wide transformation and delivering measurable business impact across industries. Having held key roles at global organizations like ANZ and Cisco, Aalap brings a proven ability to design customer-centric strategies, lead high-performing teams, and foster partnerships that drive scalable growth. Recognized for turning strategic vision into execution excellence, Aalap consistently builds frameworks that elevate customer satisfaction and strengthen long-term success.

With over 20 years of experience in the IT industry, Kalpesh has developed a deep expertise across multiple domains, including IT infrastructure, Digital Native Applications, Full Stack Observability and Data Privacy & Protection. Currently serving as a Senior Solution Architect at Skyflow, Kalpesh specializes in helping customers navigate around complex use cases around Data Protection, Privacy and compliance. Before Skyflow, Kalpesh worked at Bayer, Vodafone, and Cisco, leading critical IT projects. He holds a Master’s in Computer Networks from a UK university and certifications from Cisco, Red Hat, Microsoft, and VMware.